Software Maintenance

First Class 

Includes: 

• Upgrades to all maintenance and major releases of the software released during the contract period. Major releases include new features and functionality. 
• Priority access to the GIT customer support team via phone, email, and remote access up to 30 hours per year. 
• Virtual Training as required up to 8 hours per year. 
• One (1) preventative maintenance visit per 1-year contract period. 
• New Calibration Samples provided as required (every two years). 
• 25% discount of any additional training or professional services. 

Flex Class 

Includes: 

• Upgrades to all maintenance and major releases of the software released during the contract period. Major releases include new features and functionality. 
• Priority access to the GIT customer support team via phone, email, and remote access up to 20 hours per year. 
• New Calibration Samples provided as required (every two years). 
• 20% discount of any training or professional services. 

Economy Class 

Includes: 

• Priority access to the GIT customer support team via phone, email, and remote access up to 10 hours per year. 
• Upgrades to all new maintenance releases of the software. 
• 10% discount of any training or professional services. 

No Contract 

Response to customer support within 7-10 days up to a maximum of 5 hours per year.